Europe

Andorra

Emergency Hotline Tel: 112

Albania

The National Helpline for Children – ALO 116 Tel: 116000
Linja e Jetës/ Life Line 10:00 a.m. to 2:00 p.m. Tel: 0800 12345

National Counselling Line for Women and Girls (Linja Kombetare e Keshillimit per gra e vajza) +355 116117

Armenia

Trust Social Work and Sociological Research Centre Tel: (2) 538194 or Tel: (2) 538197
Ministry of Social Affairs’ Helpline: +374 114/119

Spitak Human rights: +374 93252017
Women’s Rights House: +374 77570870
Arevamanouk: +374 77159470

Women’s Community (Martuni): +374 94876502
Gavar: +374 94876505
Sose: +374 98848453

Women’s Empowerment Resource Center NGO: +374 77380053
You Are Not Alone: +374 98886077
Young Tavush: +374 099788770

Young Avanguard: +374 93574657
Talin-Huys: +374 91482035
Women’s Rights Center: +374 91416249

Women’s Support Center: +374 99887808

Austria

Women’s Helpline Against Violence (Frauenhelpline gegen Gewalt):+43 800222555

Azerbaijan

A helpline run by the Ministry of Internal Affairs: +994 12151

“Clean World” Social Union (“Təmiz Dünya” Qadınlara Yardım İctimai Birliyi) +99 4124085669 +994 125111151

Belarus

Belgium

National crisis line: 02-649-95-55

Écoute violences conjugales: +32 80003030
Mon Mariage M’appartient: +32 0800 90901
SOS Rape (SOS Viol): +32 80098100

Luisterende Oren: +32 1712
Centra voor Algemeen Welzijnswerk en Vertrouwenscentra kindermishandeling: +32 1712
Tele-Onthaal/Télé-Accueil/Telefonhilfe: +32 106/107/108

Bosnia and Herzegovina

SOS helpline for survivors of domestic violence (SOS telefon za žrtve nasilja) +387 1265
SOS line for domestic violence (SOS telefon za žrtve nasilja) +387 1264
Unique telephone line for support and help to survivors of war rape and sexual violence and their family members (Jedinstvena telefonska linija za pomoć i podršku preživjelim ratno silovanje i seksualno nasilje i članovima njihovih porodica) +387 80022334

Bulgaria

Alliance for Protection against Gender-Based Violence (Алианс за защита от насилие, основано на пола) +359 80011977
National Helpline for Survivors of Violence (Национална гореща телефонна линия за пострадали от насилие) +359 80018676
Association Demetra (Асоциация Деметра) +359 56815 618

Croatia

National Call Centre for Victims of Crime (Nacionalni pozivni centar za žrtve kaznenih djela i prekršaja) +385 116006
Women’s Help Now (Ženska pomoć sada) +385 800655222

Cyprus

Family and children

Hope for children: 1466

Consulting Centre for Teenagers and Families “PERSEAS”: 1456
Youth Board of Cyprus: 1410

Violence

- - ΣΠΑΒΟ/Association for the Prevention and Handling of Violence in the Family – 1440

Addiction, substance abuse and eating disorders support

- - Cyprus National Addictions Authority: 1402
  - Problematic Gambling: 1422
  - Helpline 1440 (1440) +357 1140

Czech Republic*

White Circle of Safety – Victims Helpline (Bílý kruh bezpečí – Linka Pomoci Obetem) +420 116006
Support Centre for Child Sexual Abuse Women Survivors (Elektra – Centrum pomoci ženám sexuálně zneužitým v dětství) +420 603812361

Denmark

Psykiatrifonden: 3925 2525 – an online mental health toolkit; psykiatrifonden.dk; https://www.psykiatrifonden.dk/faa-hjaelp.aspx
Livslinen: 70 201 201 – telephone and lifeline counseling; https://www.livslinien.dk/
Live Without Violence’s National Hotline (Lev Uden Volds nationale hotline) +45 1888

Estonia

Victim’s Crisis Helpline (Ohvriabi Kriisitelefon): +372 116006

Finland

MIELI Mental Health: 09 2525 0111 – 24/7 crisis helpline and crisis assistance and support in order to prevent mental health problems and suicides, including public holidays (09 2525 0113 for Arabic and English; 09 2525 0112 for Swedish);https://mieli.fi/fi/tukea-ja-apua/kriisipuhelin-keskusteluapua-numerossa-09-2525-0111
Finland SOS Crisis Center: 09 4135 0510 – email:sos-keskus@mieli.fi)

Zeroline against domestic violence and violence against women (Nollalinja) +358 80005005

France

Urgent Help

General emergency number: 112
Police or Gendarmerie (automatically redirected to the nearest station):17

SAMU/ medical urgency: 15
Emergency doctor (SOS Médecins): 08 20 33 24 24
Social emergency: 115

Need to chat to someone

- - SOS Helpline: Crisis calls in English. Daily 15:00-23:00: 01 46 21 46 46
  - Red Cross hotline: Croix Rouge Écoute. Open daily 08:00-20:00: 0800 858 858
  - HIV/AIDS information: 0800 840 8 00
  - Cancer Support France : 0800 240 200
  - Suicide Ecoute: 0033 1 45 39 4000 – 24/7
  - Fil Santé Jeunes: 0033 800 235 236

Family and children

- - Child Abuse hotline: 119

Violence

- - Battered Women: Femmes Info Service: 01 40 33 80 60
  - Abused Women Helpline: 3919

Addiction, substance abuse and eating disorders support

- - AA France: Alcooliques Anonymes: 08 20 32 68 83
  - Drug abuse helpline: Drogues Info Service,08:00-02:00: 0800 23 13 13 or 01 70 23 13 13

Georgia

Agency for the State Care and Assistance to Victims of Trafficking (სახელმწიფო ზრუნვისა. და ტრეფიკინგის მსხვერპლთა დაზარალებულთა დახმარების სააგენტო) +995 322395111

Germany

Emergency: 112

Hotline: 800 111 0111
Hotline: 0800 111 0222
Violence Against Women Helpline (Hilfetelefon Gewalt gegen Frauen) +49 80001160116

Germany Open Counseling: https://www.opencounseling.com/hotlines-de

Greece

SOS Helpline (Γραμμή SOS) +30 15900
Helpline against domestic violence (Γραμμή Ελπίδας) +30 8011116000

Hungary

NANE Helpline (NANE Segélyvonal) +36 80505101

Iceland

Red Cross Helpline:1717; https://www.raudikrossinn.is/english/programmes/helpline/
The Women’s Shelters Helpline (Neyðarsími Kvennaathvarfsins) +35 45611205

Ireland

Urgent Help

Emergency: 999

Need to chat to someone

- - The Samaritans: Free phone: 116 123, www.samaritans.org, Email: jo@samaritans.org
  - Grow (Mental Health support and Recovery): Tel: 1890 474 474 grow.ie

Family and children

- - Childline: 1800 66 66 66 24hr a day, childline.ie: One to one chat – 10am-4am
  - Text BULLYor TALK or HELP to 50101 from 10am to 4am
  - Teenline: free phone 1800 833 634 between 8pm-11pm. Freetext ‘Teen’ to 50015.

Violence

- - Rape Crisis Network Ireland: 24 Hour Helpline: 1800 77 88 88 Website
  - Dublin Rape Crisis Center: 1800 77 88 88 drcc.ie/get-help-and-information/helpline/: 24 Hour Helpline: counselling@rcc.ie
  - ie: Freephone: 1800 34 19 00

Addiction, substance abuse and eating disorders support

Aware (Depression, Bi-Polar Disorder & Anxiety): Tel: 1800 80 48 48, www.aware.ie
Email:supportmail@aware.ie
ie: Freetext List to 50444

ie: 01 872 1055
Pieta House (Suicide & Self-harm): Suicide Helpline (Pieta House) 1800 247 247 pieta.ie
Bodywhys (Eating Disorders Associations of Ireland): 1890 200 444

Italy

National helpline against violence and stalking (Numero nazionale antiviolenza e stalking) +39 1522

Kosovo

Helpline Number (Numri i Linjës Ndihmëse) +383 80011112

Latvia

Crisis and Counselling Centre “Skalbes” (Krīžu un Konsultāciju Centrs “Skalbes”) +371 116 006 +371 67222922 +371 27722292
NGO Association “MARTA Centre” (Biedrība “Centrs MARTA”) +371 67378539

Liechtenstein

Women’s Shelter Liechtenstein (Frauenhaus Liechtenstein) +423 3800203

Lithuania

Helpline for Women (Pagalbos moterims linija) +370 880066366

Luxembourg

Domestic Violence Helpline (Helpline-Violence domestique) +352 621612774

Malta

APPOGG Agency within the Foundation for Social Welfare Services +356 179
Victim Support Malta +356 2122 8333

The Republic of Moldova

Trust Line for Women and Girls (Telefonul de Încredere pentru Femei și Fete) +373 80088008

Montenegro

National SOS Hotline for Domestic Violence (Nacionalna SOS linija za porodično nasilje) +382 80111111

Netherlands

National Emergency Services phone number 112
National crisis line: 0900-1450
Veilig Thuis: +31 8002000
Fier: +31 882080000
Blijf Groep: +31 882342450
Moviera: +31 883744744
Centre for Sexual Violence: +31 8000188
Against Your Will: +31 592347444

North Macedonia

SOS Mobile National Line (Национална СОС мобилна линија за жртви на семејно насилство) +389 70/75/77 141700
National SOS Line – Telephone for Trust (Национална СОС линија – Телефон на доверба) +389 15315
National SOS Line 15 700 (Национална СОС линија 15 700) +389 15700

Norway

Norway Helsenorge.no: https://helsenorge.no/psykisk-helse – mental health resources
Mental Helse: 116 123 – mental health hotline; provides 24/7 phone services for anyone who needs immediate help or someone to talk to; https://mentalhelse.no/fa-hjelp/hjelpetelefonen
Psykisk Helse: 113 – suicide hotline
National Domestic Violence Helpline (Vold- og overgrepslinjen) +47 116006

Poland

Emergency Helpline for Women Victims of Violence (Telefon Interwencyjny) +48 600070717

Portugal

Urgent Help

Emergency: 112

Need to chat to someone:

- - Red Cross: Tel: 213 913 900
  - Suicide/Crisis Line (SOS Voz Amiga): Tel: 213 544 545 or Tel: 912 802 669 or Tel: 963 524 660
  - HIV/AIDS (Linha SIDA): Tel: 800 201 040

Family and children

- - Family Lines: (family problems/abuse) (Associação Portuguesa de Famílias Anónimas – APFA): Tel: 214 538 709
  - Child Helpline: (Linha Verde Recados da Criança): Tel: 800 206 656

Violence

- - Information Service for Domestic Violence Victims (Serviço de Informação a Vítima de Violência Doméstica – SIVVD) +351 800202148
  - Victim Support Portugal’s helpline (Apoio a Vitima – APAV) +351 116006
  - Association of Women against Violence’s helpline (Associacao de Mulheres contra a Violência – AMCV) +351 213802160
  - Women’s Alternative and Response Union’s helpline (Uniao de Mulheres Alternativa e Resposta) +351 218873005

Addiction, substance abuse and eating disorders support

- - Drug Abuse Support (Linha VIDA-SOS Drogas): Tel: 1414
  - Sociedade Anti-Alcoólica Portuguesa:Tel: 213 571 483
  - Associação Portuguesa de Narcóticos Anónimos: Tel: 219 477 970

Romania

National Helpline for Victims of Domestic Violence (Număr unic naţional de urgenţă pentru victimele violenței domestice) +40 800500333

Russia

National helpline for women suffering from domestic violence (Всероссийский телефон для женщин, пострадавших от домашнего насилия) +7 88007000600

Serbia

SOS Helpline for women with experience of violence (СОС Телефон за жене са искуством насиља) +381 800222003

Slovakia

Národná linka pre ženy zažívajúce násilie – National Helpline for Women Experiencing Violence +421 800212212

Slovenia

SOS Helpline for Women and Children – Victims of Violence (Društvo SOS telefon za ženske in otroke – žrtve nasilja) +386 801155

Spain

Urgent Help

Emergency: 112

Need to chat to someone

- - National police: 091
  - Local police: 092
  - Emergency doctor: 1003
  - Health and pharmacy information: 900 161 161.
  - Red Cross: 902 222 292
  - Samaritans in Spain: 900 525 100
  - Crisis Hotline:717 003 717
  - Suicide, crisis, and support line: call 902 500 002
  - AIDS/HIV helpline: 902 424 424

Family and children

- - Child and teenage abuse:call 900 202 010

Violence

- - Support for single parents: 622 795 542
  - Report gender violence: 016 or 900 116 016.
  - Support for women: 900 580 888
  - Domestic violence and abuse (Mujeres Maltratadas): 900 100 009
  - Telephone service for information, legal advice and immediate psychological attention by specialised personnel for all forms of violence against women +34 016

Addiction, substance abuse and eating disorders support

- - Anti-poison and drugs helpline: 915 620 420
  - Drug addiction support (Fundación de Ayuda contra la Drogadicción): 900 161 515
  - Narcotics Anonymous: 952 858 522

Sweden

Urgent Help

Emergency: 112

Need to chat to someone

- - Information number in case of accidents and crises: 113 13
  - Police for non-emergency matters: 114 14
  - Information about none acute accidents and emergencies: 113 13
  - Jourhavande medmänniska – 08-702 16 80
  - Självmordslinjen – 90101 or chat

Family and children

- - Föräldralinjen – 020-85 20 00
  - BRIS – 077-150 50 50

Violence

- - Kvinnofridslinjen – 020-50 50 50

Addiction, substance abuse and eating disorders support

Switzerland

Rape and sexual assault helpline (Association Viol-Secours) +41 223452020
General crisis helpline (Dargebotene Hand) +41 143

Turkey

Emergency Domestic Violence Hotline (Aile içi Şiddet Acil Yardım Hattı) +90 2126569696

Ukraine

National hotline on prevention of domestic violence, trafficking and gender discrimination (Національна “гаряча” лінія з попередження домашнього насильства,торгівлі людьми та гендерної дискримінації) +380 800500335 or + 380 116123
State Call Center on the prevention of human trafficking, domestic violence, gender-based violence, and violence against children (Урядова “гаряча лінія” для осіб, постраждалих від торгівлі людьми, домашнього насильства, насильства за ознакою статі, насильства стосовно дітей, або про загрозу вчинення такого насильства)

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